Refund policy
RETURN & REFUND POLICY
At Elizabeth AI Natural, all sales are final. We do not offer refunds or returns for any reason other than:
- Damaged or broken products
- Expired products
- Incorrect items (not what was ordered)
If your order meets any of the conditions above, please follow the instructions below carefully.
1. Damaged or Broken Products
If your order arrives damaged or broken, you must:
- Contact us within 2 days of delivery at orellananorma412@gmail.com
- Provide your order number, proof of purchase, and clear photos of the damaged item and packaging.
In some cases, the damaged product may need to be returned in order to receive a replacement or refund.
We will cover the return shipping cost if a return is required.
Once we review the case, we’ll work with you to resolve the issue.
2. Expired Products
If you receive a product that is expired:
- Contact us within 2 days of delivery
- Provide your order number, proof of purchase, and clear photos of the product, including the expiration date
We may request that you return the expired item before a replacement or refund is issued.
If so, we will provide a prepaid return label and cover the return shipping cost.
After reviewing your submission, we’ll work with you to make it right.
3. Incorrect Items Received
If you received the wrong product:
Contact us within 2 days of delivery
Provide your order number, proof of purchase, and photos of the item you received
To receive the correct item:
You must return the incorrect item to us
We will provide a prepaid shipping label and cover the return cost
If you prefer a refund instead of receiving the correct product:
You will still be required to return the incorrect item
Once received, we’ll process a full refund to your original payment method.
Important Notes
- We will not process any claims made after 2 days from delivery
- Returned items must be unused, in original packaging, and include any labels/tags
- Refunds will only be issued after we receive and inspect the returned item
If you have questions about a specific issue, please email us at orellananorma412@gmail.com